Politica de rambursare

Sopoian - Return Policy

At Sopoian, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a simple and transparent return process. Below are the details of our return policy:

1. Right of Withdrawal (14-Day Return)

• You have the right to return any product within 14 calendar days of receiving your order, without providing a reason.

• To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

2. How to Initiate a Return

• To request a return, please contact our customer support team at:

• Email: info@sopoian.com

• Phone: 0040749907147

• Provide your order number and proof of purchase.

• Once your return is approved, you will receive instructions on how to send the product back to us.

3. Return Shipping

• The cost of return shipping is the responsibility of the customer, unless the product is defective or damaged upon arrival.

• Please ensure the product is well packaged to avoid damage during transit.

4. Refunds

• Once we receive and inspect the returned product, we will notify you of the status of your refund.

• If your return is approved, a full refund (or adjusted refund in case of product damage or use) will be processed to your original method of payment within 7 business days.

• Please note that it may take additional time for your bank or card issuer to process and post the refund to your account.

5. Defective or Damaged Items

• If your item is defective or damaged upon arrival, please contact us within 48 hours of receiving the product. We will arrange for a replacement or full refund, including shipping costs.

6. Exclusions

• The return policy does not apply to products that show signs of use or have been damaged after delivery due to misuse or improper handling.

For any questions about our return policy, feel free to contact us at Sopoian. We’re here to help!

You can modify this policy further to reflect any specific details of your business, but this should be a solid base that complies with Romanian and EU law.